🙋 Our support process has had a big upgrade this month with our new ticketing system. Now you can get the right help, at the right time with better tracking in place.
☑️ Raise and categorise issues as support tickets.
☑️ Use templates for frequently asked questions to cut the time it takes to request support.
☑️ Visibility of SLAs for resolution times.
🔮 What’s next? We’re working on building this directly into Merchant Portal for a future release.
Faster spending limit reinstatements
Previously we had delays around reinstating credit against a buyer’s spending limit if they made payment directly to you, the merchant.
🔌 So we’ve updated our API. Now you can log credit repayments directly via your product or billing software. As a result, we can reflect order statuses in real time, making limit reinstatements much quicker.
☑️ This means your buyers can make the most of their full spending limit without delay.